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Home.net: Those Who Didn't Hide Behind Force Majeure

Alumni

Vynogradov

Sudarkin

MIM Business School recently paid a visit to long-standing friends, partners, and alumni — the internet provider <a href="https://homenet.ua/cities/vyshneva-m-vyshneve/" target="_blank" rel="noopener">Home.net</a>. Here is what that meeting revealed.
Members of the Home.net team have studied at MIM through both open programmes and, later, a large-scale corporate programme that grew into an ongoing partnership. When MIM representatives were invited to the company's office following a presentation at the Poltava Business Forum, Oleksii Vynogradov and Oleksandr Sudarkyn, Director of MBA and pre-MBA Leadership programmes, accepted without hesitation.
Oleksii Vynogradov shared his impressions:
<blockquote>
"Today, Home.net is a company that provides internet access with a focus not on major cities, but on small district centers and villages. The company has built its strategy around a mission: to help sustain quality of life in smaller communities by giving people connection to their loved ones, hope, and a sense of belonging to the wider world. The Poltava office is responsible for the entire Eastern region of Ukraine — managing and delivering internet services across every settlement in the East, the region most affected by the war and the most difficult to operate in. Our visit gave us a first-hand look at how the team functions and what drives it. We were struck by an extraordinarily warm welcome. We exchanged news, and colleagues shared how directly applicable the knowledge gained during their studies had proven in today's realities. They showed us the inner workings of the company: how business processes are structured and how people management is organized. Most significantly, the company shared its experience of the exceptionally hard winter of 2025–2026 — a period when icing, severe weather conditions, and blackouts left entire districts without power almost daily. Home.net responded with immediate flexibility, redeploying work crews from western and central Ukraine to the East. In abnormally low temperatures, people worked around the clock to restore connectivity — and with it, hope."
</blockquote>
 
For Ukrainians today, internet connectivity is as vital as electricity. During the darkest blackouts, the Home.net network was, for many, the only remaining access to the open world. The company had every legal and moral right to invoke force majeure and stand down. It chose otherwise — to restore connection as quickly as possible, regardless of circumstances.
Olena Vysotska, HR Director at HomeNet:
<blockquote>
"We did not choose the challenges that have fallen on our country. But we chose who we would be in the face of them. A crisis tests not only the strength of a network or the resilience of a business — it tests the maturity of people and systems. These are the moments that reveal whether a company can learn, adapt, and grow stronger. For HomeNet, these years have been not only a trial but a period of growth, in which every new challenge made us more professional, more united, and better prepared for the future." 
</blockquote>
War, blackouts, and the people who kept the connection alive. Oleh Bludov, Chief Operating Officer of Home.net and alumnus of MIM's corporate programme of 2024, describes how that character was forged and what decisions lie behind that resilience:
<blockquote>
"The hardest part was not the network damage. The hardest part was understanding that behind every outage were real people. When the large-scale strikes on Ukraine's energy infrastructure began, we watched internet access transform from an ordinary service into a genuine necessity. Through it, people worked, studied, received safety information, and stayed in contact with family members at the front and abroad. At that moment, we understood: we had no right to leave people without connection. Today, the Home.net network comprises more than 500 communication nodes across Ukraine. We had prepared in advance for potential blackouts: equipping the network with modern LiFePO₄ battery systems, installing generators at key nodes, and building a multi-level backup power system. As a result, all critical network nodes achieved autonomy of between 8 and 32 hours, with generators maintaining operations during extended outages. But no generator starts itself. No trunk line restores itself. Behind all of it were people. I remember nights when our engineers and installation teams were essentially living at the network nodes — welding optical fibre by torchlight, starting up equipment, checking batteries, and locating damage after successive strikes. I remember crews dispatched to sites immediately after large-scale power cuts to restore connectivity for thousands of subscribers. Alongside the energy war, we were also operating in regions directly affected by combat. More than 35% of the company's service territory came under active hostilities. Some 262 kilometers of cable lines were damaged, around 75 kilometers of network were lost, and nearly 200 kilometers of trunk infrastructure sustained damage. In Kherson Oblast, damage affected more than 35,000 households; in Mykolaiv Oblast, more than 25,000. After deoccupation, we were among the first to begin restoring the network and joined the first Resilience Hub the day after Kherson was liberated. What strikes me most are the stories of our own people. In Liubech, Chernihiv Oblast, residents were left without any connection to the outside world during the occupation. One of our colleagues found his own route into the village, delivered Starlink equipment, and restored connectivity for more than two thousand people. Moments like that remind us why we do this work. Because our work has never really been about the internet. It has been about the ability to hear a loved one's voice. About a child's remote lesson. About the message that says, 'I'm alive.' About the knowledge that even in the darkest times, you are not alone. If Home.net is called a reliable connection today, that is not the achievement of technology. It is the achievement of the people who every day did — and continue to do — everything possible to keep Ukraine connected."
</blockquote>

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Stories and acts like these move the world and give all of us reason for hope. MIM Business School is proud to be connected to this story and to know people of such strength and conviction.
On behalf of the entire MIM community — thank you for your work, your courage, and your resilience.

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